Thank you for choosing our cold storage box products! We are committed to providing high-quality refrigeration equipment and hope you are satisfied with your purchase. If you have any issues or concerns, our return policy will help you handle the process smoothly.

1. Eligibility for Returns

To be eligible for a return, please ensure the following:

• The product must be unused, in its original condition, and in the original packaging.
• You must provide valid proof of purchase (such as order number, receipt, etc.).
• The return request must be made within 30 days from the date of receipt.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized cold storage boxes tailored to customer specifications.
• Cold storage boxes that have been installed or used.
• Accessories and consumables (such as seals, cooling system parts, etc.).
• Products damaged due to improper handling or external factors.

3. Return Process

To return an item, please follow these steps:

1. Contact Us: Please reach out to our customer service team via email ([Your Email]) or phone ([Phone Number]) within 30 days of receiving your product to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the product is defective or damaged during shipping. For security, we recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item, we will process your refund within 5-10 business days:

• If the return is approved, the refund will be processed to your original payment method.
• If the return is rejected, we will notify you and arrange for the item to be sent back to you at your expense.

5. Exchanges

If your cold storage box is defective or you received the wrong item, we will offer an exchange. Shipping costs for the replacement item will be covered by us.

6. Damaged or Defective Items

If your cold storage box is damaged during shipping or has defects, please contact us within 7 days of receiving the product. We will arrange for a return, exchange, or refund at no additional cost to you.

7. Gift Returns

If you received the cold storage box as a gift, you can choose to return it for store credit or exchange it for another product. Please contact us for further assistance.

8. International Returns

For international customers, return shipping fees and any applicable customs duties are the responsibility of the customer. We recommend confirming shipping and return policies with us before making your purchase.